Terms of service

Overview
Welcome to Bay & Birch Home. These Terms of Service ("Terms") govern your use of our website, products, and services.

By accessing our website or purchasing from our store, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced on our website.

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Use of Our Website
You must be at least the age of majority in your state or territory of residence to use this website or make purchases.

You agree to provide accurate, current, and complete information when placing an order and to use our website only for lawful purposes.

We reserve the right to refuse service, terminate accounts, or cancel orders where misuse, fraud, or unlawful activity is suspected.

Products
We offer home decor, living, and lifestyle products designed to bring considered, natural materials into the home.

We make every effort to display product descriptions, colours, dimensions, and images as accurately as possible. However, actual products may vary slightly due to manufacturing processes, screen settings, or natural material variations.

Product information is provided for general guidance only and should be used in accordance with any instructions supplied with the product.

To the fullest extent permitted by law, Bay & Birch Home is not responsible for damage, loss, or injury resulting from misuse, improper handling, failure to follow instructions, or use contrary to intended purpose.

Orders & Payments
By placing an order, you are making an offer to purchase products from Bay & Birch Home.

All orders are subject to acceptance, availability, and payment verification.

We reserve the right to refuse, limit, or cancel any order at our discretion, including where pricing errors, stock issues, suspected fraud, or technical errors occur.

Payment must be received in full before an order is processed and dispatched.

Pricing
Prices displayed on our website are listed in US dollars and are subject to change without notice.

We reserve the right to correct pricing errors or inaccuracies at any time.

Shipping & Delivery
Estimated delivery times are provided as a guide only and are not guaranteed.

Once an order has been handed to the shipping carrier, delivery timing is outside our direct control.

Risk of loss and ownership of products transfers to the customer upon delivery to the shipping carrier, where permitted by applicable law.

For further information, please refer to our Shipping Policy.

Returns & Refunds
Returns, refunds, and damaged item claims are governed by our Return Policy, which forms part of these Terms.

Consumer Rights
Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot be excluded under applicable U.S. federal or state consumer protection laws.

Where local consumer laws provide greater protection than these Terms, those rights will apply.

Intellectual Property
All content on this website, including text, images, graphics, logos, branding, product descriptions, designs, and website content, is owned by or licensed to Bay & Birch Home and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

Limitation of Liability
To the maximum extent permitted by law, Bay & Birch Home shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Nothing in these Terms excludes liability where such exclusion would be unlawful.

Third-Party Services
Our website may contain links to third-party websites, applications, or services.

We are not responsible for the content, privacy practices, or operation of third-party services.

Governing Law
Bay & Birch Home is operated by a company registered in the Netherlands. These Terms shall be governed by the laws of the Netherlands, without regard to its conflict of law principles. This does not affect any mandatory consumer protection rights you may have under the laws of your own country of residence.

Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, legal requirements, or services.

Updated versions will be published on this page with a revised effective date.

Continued use of the website following any changes constitutes acceptance of the updated Terms.

Contact
For questions regarding these Terms, please contact:

info@baybirchhome.com

Koekenbier Vending, trading as Bay & Birch Home.
Zwaluwstraat 20, 2025 VP Haarlem, The Netherlands.
Chamber of Commerce number: 95674306.
VAT number: NL005168320B88.
Phone: +31 85 060 2762.