Refund policy
At Bay & Birch Home, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused and unopened
- Be in its original packaging
- Be in the same condition as received
- Include all original labels and tags
- Be accompanied by proof of purchase
To initiate a return, please contact us at: info@baybirchhome.com
Returns sent without prior approval will not be accepted.
Return Shipping Costs Unless an item is faulty, damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
If your return request is approved, we will provide instructions for returning your item.
Damaged, Defective or Incorrect Orders Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at: info@baybirchhome.com
To help us resolve the issue as quickly as possible, please include photographs of the item and packaging where applicable.
Non-Returnable Items For hygiene, safety, and product integrity reasons, we cannot accept returns for:
- Opened or used candles, diffusers, or scented items
- Items damaged due to misuse, improper handling, or improper storage
- Made-to-order or personalized items
- Clearance or sale items
- Gift cards
Products containing wax, oils, or other consumable substances cannot be returned once opened or used.
If you are unsure whether your item qualifies for a return, please contact us before submitting a request.
Exchanges We do not offer direct exchanges.
If you would like a different item, we recommend placing a new order once your approved return has been processed.
Consumer Rights Nothing in this policy limits or excludes any rights available to consumers under applicable U.S. federal and state consumer protection laws. These rights exist independently of and in addition to this Return & Refund Policy.
Refunds Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank, card issuer, or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at: info@baybirchhome.com
Contact Us For any questions regarding returns, refunds, damaged items, or your order, please contact: info@baybirchhome.com
We are always happy to assist.